Paid for Plus Plan but Account Didn't Upgrade

[DS Griff]

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

[Jay]

Hi @DS Griff, thanks for bringing this to our attention.

According to your bank statement, were you charged by Google Play?

Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?

This will help me to assist further!

[murtazadfs52]

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

[Jay]

HI @murtazadfs52, could you provide the answers to the questions I posed to @DS Griff? This will help me out!

[DS Griff]

Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account

[Jay]

@DS Griff, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[DS Griff]

@Jay Yes please, that would be great

[Jay]

Thanks, I've sent you an email, feel free to reply to it when you get a chance!

[DS Griff]

Thanks, I've sent you a reply. Please take a look at your convenience.

[murtazadfs52]

I want an answer where my money is gone. Done the payment but not upgraded yet. 

Please do Something 

i can not find any way to solve