Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
@user3728 wrote:
I then realized that they upgraded their security and are now asking for lots of information, that I had forgotten because it has been YEARS since I accessed these accounts.
Without access to that information or the email addresses associated with the Dropbox accounts, you likely won't be able to gain access to those account. Not only that, but if the accounts have been idle for years, then Dropbox would have already deleted the files within them after a year of inactivity. You can try contacting Support but they may not be able to help you.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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