Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

[syncer]

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder.  They weren't able to help and said I needed to log a ticket to get a specialist to look into this.

Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?

[Megan]

Hi @syncer, thanks for posting here today! 

Give me some time to check that with our Team, and see the info we have on our end and I'll get back to you the moment I have a response. 

Thank you!

[Walter]

Hey @syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders? 

All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com, http://em.dropbox.com , or http://dropboxteam.com. You can type them on your search bar' and let us know if you can locate it. 

Let us know what you find!

[syncer]

Hi @Walter and @Megan 

I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra 

However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?

[Megan]

Hi @syncer, happy Monday! 

Keep in mind that we are checking internally for a solution and will get back to you as soon as possible.

Thanks!

[syncer]

Hi @Megan  - Happy Mon to you as well!

It looks like the issue has been fixed as I was able to sign up using the link I provided above, today.

Appreciate your efforts in getting this resolved for me!

[Megan]

Awesome news @syncer!

If you need anything else, let me know!

[Sam DBX]

Happy to see that this is resolved!

If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''. 

Please reach out to us or contact support so we can assist.

Thanks! 

[Rymdkejsaren]

I came here to look for a plan like this. Where can I find an offer for that, please? I don't need 2000 gigs of space, nor to be paying the same as for Netflix just to have lots of space I won't use...

[Mark]

@Rymdkejsaren 

If its available to you it will be at the link shown above