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everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.
Hey @Stormer, thanks for bringing this to our attention.
Can we send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.
Hey @josh18 - sorry to hear you're having issues with this.
Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
Thanks for your help!
J
Glad to hear it's sorted and thanks for keeping me in the loop too @josh18
See you around the Community and take care!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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[removed per the Dropbox Community Guidelines]
Forgot password
Please
Hey @9505868509, sorry to see that you're having an issue.
Just to clarify, are you not receiving the password reset email or did you just forget your password?
If you simply forgot it, you can reset it from this page: https://www.dropbox.com/forgot
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!