Not receiving Verification and Forgot Password email

[just a user]

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

[Nancy]

Just logged a ticket for you, @colinn! Please reply back to me, when you see it.

[colinn]

Yes [email removed as per Community Guidelines] is my e-mail address 

[Megan]

Just checked, and it seems we got your email @colinn!

We'll get back to you soon. Thanks!

[Luciag1]

Hi I have exactly the same issue. I cannot verify my email ..it is very frustrating as I am trying to use dropbox for a while and nobody seems to be able to help

[Walter]

Hey @Luciag1, sorry to hear you're having issues with this.

Could you check your email's spam/junk folder for the email and let us know if you can find the verification email there?

If not, you can try asking for the verification email again, preferably through a different browser.

In any case, please keep us posted!

[Luciag1]

Thank you Walter, 

I have tried but nothing unfortunately. 

[Walter]

Have you ensured that you're using and looking at the correct email address @Luciag1?

[Luciag1]

Yes I have tried everything, nothing works. 

[Walter]

In that case, may we reach out via email to have a further look internally @Luciag1?

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

[Luciag1]

Yes Please!