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everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.
Yes please!
Hi @th24, I just sent you an email.
I'll see you there, cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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How long should I expect to wait for a reply email?
I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?
Hi @Alynnz, welcome to our Community!
I just sent you an email, reply back to me, and we'll take it from there.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I'm having this issue, too. No it is not in spam. Yes I have the e-mail address correct
@colinn, can you please make sure that no-reply@dropbox.com is also added to your email contacts?
Are you still unable to receive the verification code/reset email after that?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Yes it is. It doesn't make any difference.
Hi @colinn, in this case, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes - no problem.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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