Not receiving Verification and Forgot Password email

[just a user]

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

[th24]

Yes please!

[Megan]

Hi @th24, I just sent you an email.

I'll see you there, cheers!

[th24]

How long should I expect to wait for a reply email?

[Alynnz]

I'm having the exact same issue. Requested verification email to "resend" various times, not located in my spam/junk folder either. @Hannah can you please help?

[Megan]

Hi @Alynnz, welcome to our Community! 

I just sent you an email, reply back to me, and we'll take it from there.

Keep me posted!

[colinn]

I'm having this issue, too. No it is not in spam. Yes I have the e-mail address correct

[Nancy]

@colinn, can you please make sure that no-reply@dropbox.com is also added to your email contacts? 

Are you still unable to receive the verification code/reset email after that?

[colinn]

Yes it is. It doesn't make any difference.

[Megan]

Hi @colinn, in this case, can I send you an email, in order for us to have a closer look into this? 

[colinn]

Yes - no problem.