New HP 25G promotion not working.

[Jay Whitaker]

I have an old dropbox account.  I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G was not available.  what DOES show is this

HP + Dropbox

HP promotion

4/8/2017

25 GB (expired)

Seems I had a promotion 3 years ago.  How do I get my new promotional space with this new laptop?  (going thru the various steps posted here have no effect)

[Mark · Accepted solution]

As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's

[Jay Whitaker]

Thank you, unfortunately that does make sense.

[TL7]

Hi Mark,

Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion:

Purchase date Space Duration Existing or new user?

Purchased before October 23, 2015	25 GB	6 months	New or existing Dropbox users
Purchased after October 23, 2015	25 GB	12 months	New or existing Dropbox users

Can you please make clear on this? I am tending to buy a HP but wondering this point.

Thank you very much.

Jones.

[Rich]

The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.

If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.

[TruongLe]

Thanks Rich,

I have just successflly applied the HP 25G promotion to my current dropbox. Just wishinf Dropbox helps a little bit further, e.g. after 12 months, the free 25G will be reduced to 5 or 10G instead of completely gone.

[BB24]

Hi, I cannot sign in or up as a new account on the dropbox 25gb promotion on my Hp laptop. Keeps saying can't sign in try again later. I have gone through the 2 step verification and all yet to no avail.

[Lusil]

Hey @BB24, thanks for nudging us on this thread. 

Did you try rebooting your computer or trying a different WiFi network? 

Let me know how it goes, cheers!

[SCCSCC]

I purchased a new HP Laptop.  It has an offer for free 25GB storage for 1 year.  Upon registering, it just clocks on the download and will not finish.  

??

[Daphne]

Hi there @SCCSCC, I hope you're well today!

Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.

Thanks!