Need assistance with refund after cancelling Dropbox subscription

[Peta peta]

I am requesting a refund and my accounts to be cancelled.
I have not used this platform and I would never recommend it as it’s a nightmare to use.
I have cancelled my account and I am still being charged.
Give me a refund

[Nancy]

Thanks for your post, @Peta peta. 

Are you being billed directly from Dropbox, or iTunes/Google Play? If you’re not 100% sure, please check your bank statement, as it should mention it. 

Also, after cancelling your subscription the first time, did you receive any kind of confirmation to your Dropbox email address?

Let me know, and we can go from there.

[Peta peta]

Hi Nancy,
Thank you for your prompt response.

I am being billed through PayPal from Dropbox.

I had only received an email that had said my account was successful deleted.

I have never been able to use this platform and it is extremely difficult to cancel it.

I appreciate your assistance, thanks.

Peta

[Hannah]

Hey @Peta peta , we appreciate your feedback on this and rest assured that your comments have been passed along to our team.

Regarding your request, I would suggest reaching out to our support team directly, as this concerns account specific info.

To do so, open a private browsing/incognito window and go to this page.

In the "I want to look up information related to:" section, add an email address you can access and then fill out the form, submit your request and when you have your ticket number, please send it to us as well.

Thanks.