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My upgrade didn't go through. How can I manually pay for my account?

My upgrade didn't go through. How can I manually pay for my account?

Jonathan 020
Explorer | Level 3

A few days ago Dropbox was supposed to debit the monthly payment from my account, but this was not possible at the time because I did not have the money in it. How can I manually pay for my subscription, which will then automatically be deducted from my account?

5 Replies 5

Mark
Super User II

If you've not yet been auto downgraded @Jonathan 020 don't panic - it will try again in a few days 🙂


 


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Jonathan 020
Explorer | Level 3
How do I know when my account is down graded?

Hannah
Dropbox Staff

Hey @Jonathan 020, if you're using more space that what's allowed for the free plan, you'll see that you'll start getting messages that syncing has stopped.

 

You can also keep an eye on the plan tab of your account settings; it will show you which plan you're on.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Superspace
New member | Level 2
I am stick on payment page as I enter my card detilas and clicking procced. I am stick on the same page

Mark
Super User II

Have you tried clearing your cache? Using a different browser or an incognito window?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    Superspace New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Jonathan 020 Explorer | Level 3
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