How can I cancel a free trial of Dropbox Essentials?

[saltampasis81]

Ive checked (almost) everywhere but still cannot find it.
Any ideas?

[Walter]

Hey @saltampasis81 - thanks for using Dropbox and welcome to the Community!

Did you try cancelling the trial from your plan tab directly?

Let us know more and we'll take it from there. 

[DonieQ]

I got e-mail that my free month for essentials plan is ending. I cant find in settings to cancel subscription because there i see that i have basic plan. I also checked in iPhone settings-> subscriptions and i dont have dropbox here. Will the money be purchased from my card?

[DonieQ]

I have the same problem

[Walter]

Hey @DonieQ - sorry to hear about this.

Can you confirm that this email came from an official Dropbox domain and that it reached you to the email address that's associated with your Dropbox account?  

Is it possible that you were on a trial at some point which you already cancelled? 

[DonieQ]

Yes i do

[Megan]

Hi @DonieQ, can you send me a screenshot of your plan page, along with the subscription it reports there? 

I'd also appreciate a screenshot of the email you got on your end, in order for me to have a visual of the info too.