I have been downgraded even though I was charged, why?
Hi @rahaj, thanks for posting here!
Have you tried using our self-serve look-up tool, in order to locate where the charge is coming from?
That'll help us exclude the possibility of a second Dropbox account. Can you give it a go?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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