My payment method isn't accepted when trying to upgrade to monthly Plus.

[Yve2]

I would like to upgrade (Basic to Plus, monthly bills) However, when I enter my payment details or select Paypal, I receive the same error message, 'There was an error completing payment'.

However if I select billed yearly, I can go through the next step. 

This shows that there is no issues with my banking. It seems to be a glitch.

Can anyone help? 

[Nancy · Accepted solution]

Thanks for bringing this to our attention, @Yve2!

Out of curiosity have you tried any other browsers or even an incognito window? 

Let me know and we can take it from there.

[Yve2]

I did it in Incognito and that worked!

[Nancy]

I’m glad to hear that worked! I’ll be here for anything else you may need.

[AlexandraFarcas]

Hello! I have the same problem and I also tried to log in from incognito but my payment just doesn't get through. First it gave me an error " There was an error completing payment" and then after multiple tries on different websites, in icognito mode, with anither card, from another device, it said that "You've maid too many tries, please contact support or try in 24 hours. You may want to try another method or another card."

[Hannah]

Sorry to hear about this, @AlexandraFarcas.

I would suggest that you contact our support team about this, to get a faster resolution. To do so:

1. Open a private browsing/incognito window and go to this page.
2. Fill out the form.
3. Click "submit".

Let us know when you have your ticket number.

[AlexandraFarcas]

In the end I managed to pay in the mobile app because I have my card connected to google play! Thank you for the response!

[Hannah]

I'm happy to hear that, Alexandra!

If you need anything else, don't hesitate to let us know.

Have a wonderful day!