My account was downgraded and even though I made the payment, it's still downgraded

[cas4]

Hi Can anyone help me with the follwing problem?

So every year i got an automatic payment for dropbox by my bank. This year the payment was cancelled. So my dropbox account was set back to base. 3 days ago i finalised the payment again by myself (banktransaction). This was to the same bank and with the same description as the first payment. My account isn't set back to the essential version. Does anyone know what i can do to get my essential version back? Or how i can get my money back?

[Hannah]

Hi there, @cas4, welcome to our Community.

If you take a look at this page in your account settings, do you see anything regarding your latest payment?

Perhaps any issue with the payment?

Let me know and we'll go from there.

[cas4]

Hi Hannah,

Tnx for your reply. So the last payment didn't proceed. But this payment is booked to the same bankaccount with the same description as the first payment. Do you know what i can do best? 

[Hannah]

Thanks for the update, @cas4.

Hmm, have you checked with your payment vendor, to see what's happened with the payment?

If it wasn't successful, it might still be in a pending state and that's why it's not back in your account.

[abuislam5]

It sounds frustrating! Have you contacted Dropbox support? They can help restore your essential version and sort out the payment issue. Good luck!