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Forum Discussion
Lost My Plus Account Status and All Files
Have had a Plus Account for 7 years and it is Paid up until April 2024. All of a sudden, all of my files seem to be gone when accessing the account with my browser and the account shows as a basic ac...
Hannah
Dropbox Staff
Dropbox StaffThanks, pmca!
I passed your comments here along to that communication and you'll be getting a response the soonest possible.
Thanks
I got a reply that addressed the problem. I wanted to change the destination where notification messages were sent and apparently, when I did this it created a new account under the new email, and that then became my PLUS account and all my files were in that newly established account.
I think I will just leave the account under the new email, but I would like to stop verification messages every time a different computer logs in or people log in from a different IP address. Did I do this by turning off 2 Step verification?
There are several users on this account and I do not want to prevent them from logging in because they do not have the security code.
- Jay
Hi pmca, currently it isn't possible to remove this security measure.
Additionally, if you're sharing credentials to your Dropbox account, this would be a violation of the terms of service, and can result in your account being terminated.
