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pmca's avatar
pmca
Explorer | Level 3
2 years ago

Lost My Plus Account Status and All Files

Have had a Plus Account for 7 years and it is Paid up until April 2024. All of a sudden, all of my files seem to be gone when accessing the account with my browser and the account shows as a basic ac...
Account Settings
Dropbox Plus
pmca's avatar
pmca
Explorer | Level 3

Did the lookup tool - and wen to the link provided - but could not see my files or billing info - used the chat line - got to my account again - but could not see my payment, nor that the account is a plus and none of my files are there - I can send my receipt . I can also send the copy of my Chat, it should have been emailed to me. 

 

pmca's avatar
pmca
Explorer | Level 3
2 years ago

Used Chrome in Incognito, and also used Bing & Firefox - all the same results - see my account as basic, with no files and cannot see billing I have a receipt for payment can I send this to you - also have an email with my chat.

 

  • pmca's avatar
    pmca
    Explorer | Level 3
    2 years ago

    Can see all my files on the APP on the PC and on Android  - don't have an apple product.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, pmca.

       

      When you used the lookup tool and found the email address of the paid account, was it the same one as the one you see when you go to your account settings here?

      • pmca's avatar
        pmca
        Explorer | Level 3
        2 years ago

        When I used the lookup tool, it took me to the account that I have the receipt for Plus and where all my files were there. It no longer shows it as a Plus account and all my files are not there.  I need this restored. I have every file backed up offline so I just need the Plus account restored and if the files are gone - I can upload them. 

         Here is the point, however - the files are still being synchronized with my mobile and win 10 Dropbox apps. How can this be?  Please help. 

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