Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I purchased a new HP Envy Laptop and went to claim the 100GB from Dropbox. I was suppose to receive and email and have not gotten anything. Please advise.
Hi there,
Kindly click this link and follow the steps provided: https://help.dropbox.com/storage-space/hp-promotion
Hope this helps.
Hey @Servnhimusa - sorry to hear you're having issues with redeeming your HP promotion.
If you've ensured that you're eligible for this promotion, may we reach out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I'm experiencing the exact same issue having recently purchased an HP Pavilion laptop - I would be grateful if you could also reach out to me via email please.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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