You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Moparblondie's avatar
Moparblondie
Explorer | Level 3
12 months ago

Issues redeeming 23 GB promo

Hello, I have been trying to figure this out for years. I have was offered 23 GB free upgrade but it would never apply to my account. I tried to contact support multiple times and only received au...
Promotions
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for that! What happens if you click on the “Claim space” button? 

 

Also, usually, it’s necessary to have the desktop app pre-installed on your device to log in and redeem the promotion. Is the Dropbox app already installed on your computer?

Moparblondie's avatar
Moparblondie
Explorer | Level 3
12 months ago

It unfortunately tells me the link does not work anymore.

 

I did try it on a desktop with the app installed and still had no luck. If I remember correctly, it would just take me to the app but not apply the storage.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!