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Moparblondie's avatar
Moparblondie
Explorer | Level 3
2 years ago

Issues redeeming 23 GB promo

Hello, I have been trying to figure this out for years. I have was offered 23 GB free upgrade but it would never apply to my account. I tried to contact support multiple times and only received au...
Promotions
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Moparblondie, thanks for posting here.

 

Can you send me a few more details on this? For example, who is this promotion offered from? What steps are you following to redeem it? 

 

If you have any relevant screenshots, feel free to post them, too. 

 

Ping me for more updates.

  • Moparblondie's avatar
    Moparblondie
    Explorer | Level 3
    2 years ago

     

    Hi Nancy,

    I don’t remember what steps were required but this was the only information I could still find.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for that! What happens if you click on the “Claim space” button? 

       

      Also, usually, it’s necessary to have the desktop app pre-installed on your device to log in and redeem the promotion. Is the Dropbox app already installed on your computer?

      • Moparblondie's avatar
        Moparblondie
        Explorer | Level 3
        2 years ago

        It unfortunately tells me the link does not work anymore.

         

        I did try it on a desktop with the app installed and still had no luck. If I remember correctly, it would just take me to the app but not apply the storage.

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