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Forum Discussion

Eugene R.5's avatar
Eugene R.5
New member | Level 1
9 years ago

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    9 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Tom H.'s avatar
Tom H.
Icon for Super User rankSuper User
9 years ago

Honestly,

Dispute the charge with the credit card company will often be your best result. IMHO, it will also be the best outcome for your time. Its a relatively easy process. It will take a small period of time. 

Dropbox has a no refunds policy. Which they have conveyed to you above. The "no exception" portion.

This is the relevant help document https://www.dropbox.com/en/help/532

I am also a paying subscriber. I don't work for Dropbox, I am just a fellow user.

Unauthorized charges could cause issue, if they came at an inopportune time for us (myself and wife).

Best of luck,

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