I was charged, even though I had cancelled my free trial

[Myszab]

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.

[Sunny]

Thank you

[Mark]

Hi @Sunny  

When you signed up for the trial you were informed, and agreed, that you would be charged at the end of it. It is your responsibility to cancel said trial before the end of the trial period or you are charged. 

Depending upon how long ago you subscribed you may be able to claim a refund as you are in the UK https://help.dropbox.com/accounts-billing/payments-billing/refund

[chrishengbee]

Same problem here. I just started the trial and saw a 199euro bill. But Dropbox should not have charged me in the first place during the trial. Now I have to fight to have my mom back.

[IlianaIB]

Hi! 

I had a free trial until July 22. First I tried to cancel it but it didn't allow me (the page stay in loading), finally I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

Thanks 

[Rich]

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@IlianaIB wrote:

... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Hannah]

Hey @IlianaIB, once you submit your ticket the way Rich described, please send us the ticket number, so we can look into this!