Cancelling a Dropbox subscription

[John Cullum]

Hi: 

I am trying to cancel a dropbox subscription that has been incurring a charge on my credit card for several years. I tried to do a credit card purchase look up but the credit card last four digits and expiry date were not recognized, possibly because the credit card credentials have changed since the subscription was taken out.  How can I cancel the subscription?

[Jay]

Hi @John Cullum, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.