I was charged, even though I had cancelled my free trial

[Myszab]

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.

[Hannah]

Hey @Myszab, thanks for reaching out to our Community today.

Since the charges do not appear in your account settings, is it possible that you have a second account?

You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.

Do you see the same email address as your free account, or a different one? And are you able to login to it?

Let me know and we'll take it from there.

[Myszab]

I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.

[Hannah]

Thanks for the screenshot and the update.

There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

Is it a credit card payment, or through PayPal or maybe through iTunes?

[Myszab]

It was paid by credit card

[Megan]

Hey @Myszab, sorry to jump in here! 

Can I send you an email, so we can investigate this closely? 

Let me know! 

[Myszab]

Yes, ofcourse, pls text me. 

[Megan]

Just sent you the email @Myszab! 

Reply back as soon as possible, and I'll see you there. 

Cheers! 

[Sunny]

Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?

Please help. Thanks

[maher1982]

Try to contact dropbox team and explain your problem and the subsecribe was by mistake. I think they will refund you