Re: Paying for Dropbox Plus account but account is Basic

cedricm256

I've been paying for Dropbox Plus account for awhile and just noticed that my account type is still basic. I have basically ran out of storage because my account type isn't correct. How do I fix this issue?

Jay

Could you try these steps to associate that payment to your Dropbox account?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

View solution in original post

Jay

Hi @cedricm256, thanks for bringing this to our attention.

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

cedricm256

Jay, I have a receipt through Apple.

Jay

Could you try these steps to associate that payment to your Dropbox account?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

cedricm256

Thanks Jay

Re: Paying for Dropbox Plus account but account is Basic

I've been paying for a Dropbox Plus account but my account is Basic, why?