I've been charged, but don't see an invoice

[nickfroud9]

I've just beem billed through paypal £95.88 by Dropbox international unlimited company as a pre-approved payment. i persumed this was when I upgraded last year, being carried on another year.

i have now recieved notification to upgrade at a cost of £95.88 not sure I checked my account and was unable to find any recent invoices.

Have I been a victim of a scam.

[Jay]

Hi @nickfroud9, thanks for bringing this to our attention.

As you mentioned you upgraded previously, do you see the older payment on this page?

Is it possible you have another email address that could be associated with a Dropbox account?

Keep me updated with any progress!

[nickfroud9]

Hi jay. Yes I have another email I have discovered [removed per the Dropbox Community Guidelines] this is the one the payment was taken for. However, this one only shows a basic account. How can I make the two accounts into one. How can I get what I’m paying for. Would I have been sent an activation code or should it have happened automatically.

[Hannah]

Sorry to jump in here, @nickfroud9.

You can't really merge two accounts automatically, however, you can either share the files of one account with the other, or just download them from one account and upload them to the other.

Did you use our payment lookup tool, to find the email of the account linked to the payment you made?

Would you like us to send you an email, so we can look into the payment and see what we can find out about the account?

[nickfroud9]

Hi Hannah 
I look at invoices on both accounts and they showed nothing, so yes if you could send a email showing something or a link to the plan I have paid for, it would be great. Thanks Nick 

[Nancy]

Hey @nickfroud9! Sorry for jumping in. 

I just logged a ticket for you. Please get back to me, when you have some free time, and we’ll check this together.

[nickfroud9]

Hi Nancy, would you like a screen shot of my PayPal payment. I can’t understand how my payment doesn’t show on my Dropbox account.

[Walter]

Hey @nickfroud9, sorry to jump in here, but I can see that you're in direct email communication with Nancy via the ticket she opened for you.

For further assistance on this, please refer to your open ticket as this would help speed things up since we can't help much with account specific queries here, on the Community.