I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
I've managed to sort it through FB chat, though have had no luck requesting my plan to start today to recoup the weeks I haven't had access. Is that something you can help with?
I am from India. I made a payment on the 13th of May towards my subscription degradation through the UPI portal. And it is not updated yet in my account and at that time I thought it might be an error and I will get a refund automatically.
Now I cannot raise a query as dropbox hasn't included a UPI-based tracking system yet.
I want a refund for this transaction.
And Dropbox support is spinning me in circles without any conclusions to my problem.
Please help me get through to a support person to raise my complaint.
Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more?
If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here.
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase. Aldo I believe I only have one account. My email address that I would be signing in on is [email removed as per Community Guidelines] Regards Grant Allen
I paid for 2 subscriptions, either didn’t go through in the app but I have been billed twice. It still shows basic on both my accounts. It’s really frustrating because I really need to use the subscriptions besides the fact that I already paid for more than 1 subscriptions (i only wanted professional but tried another just to see if that’d work but also not).
I'd be more than happy to help you understand a bit more on this. Would it be okay, if I send you an email, in order for us to have a closer look into this?
Hi---I paid for a plus subscription on 2/7/2023 and then do not have it. I am protesting the charge to my visa. I want dropbox plus and do not want to pay for another yearly sub. Can you give me a phone or someone who can help me at dropbox?
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB. As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.
This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?
Araye77 wrote: It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.
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It says im still using the free version and i didnt even got an email. Please help ","body@stringLength":"181","rawBody":"
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
"},"Conversation:conversation:555061":{"__typename":"Conversation","id":"conversation:555061","solved":false,"topic":{"__ref":"ForumTopicMessage:message:555061"},"lastPostingActivityTime":"2023-09-10T23:02:10.887-07:00","lastPostTime":"2023-09-10T23:02:10.887-07:00","unreadReplyCount":114,"isSubscribed":false},"ModerationData:moderation_data:555061":{"__typename":"ModerationData","id":"moderation_data:555061","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:555061_6":{"__typename":"Revision","id":"revision:555061_6","lastEditTime":"2022-07-26T00:40:38.821-07:00"},"ForumReplyMessage:message:570093":{"__typename":"ForumReplyMessage","id":"message:570093","conversation":{"__ref":"Conversation:conversation:555061"},"author":{"__ref":"User:user:1508764"},"revisionNum":4,"uid":570093,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I upgraded my account but it still shows as Basic","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:570093"},"parent":{"__ref":"ForumTopicMessage:message:555061"},"body":"
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
\n
\n
Cheers.
","body@stringLength":"358","rawBody":"
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
\n
\n
Cheers.
","kudosSumWeight":0,"repliesCount":19,"postTime":"2022-01-12T05:28:05.800-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:570093_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2450},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsNTcwMTY2LDU3MDE2Ng","node":{"__ref":"ForumReplyMessage:message:570166"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsNTcwMTY2LDYwMDk0MQ","node":{"__ref":"ForumReplyMessage:message:600941"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsNTcwMTY2LDYxMzYyOA","node":{"__ref":"ForumReplyMessage:message:613628"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsNTcwMTY2LDY2NzA4OA","node":{"__ref":"ForumReplyMessage:message:667088"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsNTcwMTY2LDcxMDIzNw","node":{"__ref":"ForumReplyMessage:message:710237"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737540415408":{"__typename":"CachedAsset","id":"theme:customTheme1-1737540415408","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Basic","moderationData":{"__ref":"ModerationData:moderation_data:570166"},"body":"Welcome to our Community, SM_IM! \n \nCan you please send over a screenshot of what you see here? \n \nDid you reupgrade your account directly via the Dropbox website or the App Store/Play Store? \n \nLet me know!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-01-12T10:52:20.416-08:00","lastPublishTime":"2022-01-12T10:52:20.416-08:00","metrics":{"__typename":"MessageMetrics","views":2419},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:570166","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw1NzAxNjksNTcwMTY5","node":{"__ref":"ForumReplyMessage:message:570169"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:570169":{"__typename":"ModerationData","id":"moderation_data:570169","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:570169":{"__typename":"ForumReplyMessage","uid":570169,"id":"message:570169","revisionNum":1,"author":{"__ref":"User:user:1508764"},"readOnly":true,"repliesCount":4,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:570166"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:570169"},"body":"
I've managed to sort it through FB chat, though have had no luck requesting my plan to start today to recoup the weeks I haven't had access. Is that something you can help with?
Cheers
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Was it directly from the Dropbox website, the App Store or the Play Store? \n \nKeep me posted!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":3,"postTime":"2022-01-12T12:10:14.822-08:00","lastPublishTime":"2022-01-12T12:10:14.822-08:00","metrics":{"__typename":"MessageMetrics","views":2387},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:570189","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1546303":{"__typename":"User","id":"user:1546303","uid":1546303,"login":"4Play ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-01T23:54:51.016-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1546303"},"ModerationData:moderation_data:600941":{"__typename":"ModerationData","id":"moderation_data:600941","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"messagesCount":17058,"kudosGivenCount":6,"kudosReceivedCount":1347,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":604,"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:600941":{"__typename":"ForumReplyMessage","uid":600941,"id":"message:600941","revisionNum":3,"author":{"__ref":"User:user:1546303"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:570093"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:600941"},"body":"
Hello, community,
I am from India. I made a payment on the 13th of May towards my subscription degradation through the UPI portal. And it is not updated yet in my account and at that time I thought it might be an error and I will get a refund automatically.
Now I cannot raise a query as dropbox hasn't included a UPI-based tracking system yet.
I want a refund for this transaction.
And Dropbox support is spinning me in circles without any conclusions to my problem.
Please help me get through to a support person to raise my complaint.
Please
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Hi @4Play, let's see what we can find on this!
\n
\n
Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more?
\n
\n
If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here.
\n
\n
Let me know the results!
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I need help as I never hear anything back from support or lack there of.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"74","kudosSumWeight":0,"postTime":"2022-08-02T22:23:39.321-07:00","lastPublishTime":"2022-08-02T22:23:39.321-07:00","metrics":{"__typename":"MessageMetrics","views":1153},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:613628","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw2MTM2NTcsNjEzNjU3","node":{"__ref":"ForumReplyMessage:message:613657"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:613657":{"__typename":"ModerationData","id":"moderation_data:613657","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:613657":{"__typename":"ForumReplyMessage","uid":613657,"id":"message:613657","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:613628"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:613657"},"body":"
Is it possible that you accidentally upgraded the wrong Dropbox account?
\n
\n
Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?
\n
\n
Keep me posted on the results!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-08-03T02:07:24.151-07:00","lastPublishTime":"2022-08-03T02:07:24.151-07:00","metrics":{"__typename":"MessageMetrics","views":858},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:613657","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw2MTM2NjcsNjEzNjY3","node":{"__ref":"ForumReplyMessage:message:613667"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:613667":{"__typename":"ModerationData","id":"moderation_data:613667","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:613667":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1562117"},"id":"message:613667","revisionNum":3,"uid":613667,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:613657"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:613667"},"body":"
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase. Aldo I believe I only have one account. My email address that I would be signing in on is [email removed as per Community Guidelines] Regards Grant Allen
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2022-08-03T02:35:41.240-07:00","lastPublishTime":"2022-08-08T12:22:06.181-07:00","metrics":{"__typename":"MessageMetrics","views":842},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:613667","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1635926":{"__typename":"User","id":"user:1635926","uid":1635926,"login":"Renate Kluin ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-10T21:21:56.085-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:46"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1635926"},"ModerationData:moderation_data:667088":{"__typename":"ModerationData","id":"moderation_data:667088","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:667088":{"__typename":"ForumReplyMessage","uid":667088,"id":"message:667088","revisionNum":1,"author":{"__ref":"User:user:1635926"},"readOnly":true,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:570093"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:667088"},"body":"Hi,
I paid for 2 subscriptions, either didn’t go through in the app but I have been billed twice. It still shows basic on both my accounts. It’s really frustrating because I really need to use the subscriptions besides the fact that I already paid for more than 1 subscriptions (i only wanted professional but tried another just to see if that’d work but also not).
Can someone help me out?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-03-10T21:26:30.119-08:00","lastPublishTime":"2023-03-10T21:26:30.119-08:00","metrics":{"__typename":"MessageMetrics","views":1041},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:667088","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw2NjczMDQsNjY3MzA0","node":{"__ref":"ForumReplyMessage:message:667304"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:667304":{"__typename":"ModerationData","id":"moderation_data:667304","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1635950":{"__typename":"User","id":"user:1635950","uid":1635950,"login":"meredith rose","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-10T22:29:24.189-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg"},"rank":{"__ref":"Rank:rank:46"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1635950"},"ForumReplyMessage:message:667304":{"__typename":"ForumReplyMessage","uid":667304,"id":"message:667304","revisionNum":3,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":3,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:667088"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:667304"},"body":"
I'd be more than happy to help you understand a bit more on this. Would it be okay, if I send you an email, in order for us to have a closer look into this?
\n
\n
Keep me posted!
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Hi---I paid for a plus subscription on 2/7/2023 and then do not have it. I am protesting the charge to my visa. I want dropbox plus and do not want to pay for another yearly sub. Can you give me a phone or someone who can help me at dropbox?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":2,"postTime":"2023-03-10T22:33:50.498-08:00","lastPublishTime":"2023-03-10T22:33:50.498-08:00","metrics":{"__typename":"MessageMetrics","views":1049},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:667092","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1740596":{"__typename":"User","id":"user:1740596","uid":1740596,"login":"Araye77","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-29T13:31:25.297-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1740596"},"ModerationData:moderation_data:710237":{"__typename":"ModerationData","id":"moderation_data:710237","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"User:user:1850":{"__typename":"User","id":"user:1850","uid":1850,"login":"Rich","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T13:23:00.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODUwLTMzNTg3aTcyRjIyNTZERjk5NTI4NDk"},"rank":{"__ref":"Rank:rank:49"},"messagesCount":33156,"kudosGivenCount":71,"kudosReceivedCount":8901,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":5416,"entityType":"USER","eventPath":"community:mxpez29397/user:1850"},"ForumReplyMessage:message:710237":{"__typename":"ForumReplyMessage","uid":710237,"id":"message:710237","revisionNum":1,"author":{"__ref":"User:user:1740596"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:570093"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:710237"},"body":"It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB. As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.
This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-29T13:37:53.404-07:00","lastPublishTime":"2023-08-29T13:37:53.404-07:00","metrics":{"__typename":"MessageMetrics","views":857},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:555061/message:710237","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw3MTAyNDAsNzEwMjQw","node":{"__ref":"ForumReplyMessage:message:710240"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:710240":{"__typename":"ModerationData","id":"moderation_data:710240","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:710240":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:710240","revisionNum":1,"uid":710240,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:710237"},"conversation":{"__ref":"Conversation:conversation:555061"},"subject":"Re: I upgraded my account but it still shows as Basic","moderationData":{"__ref":"ModerationData:moderation_data:710240"},"body":"
Araye77 wrote: It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
\n
Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.
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