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gsricher's avatar
gsricher
New member | Level 2
2 years ago

I think I have two accounts, and I'm paying for one of them

I am getting charged for a lock box account - The one I know how to log into is free and so there must be an old one out there that I dont know about. What do I do now to get a refund on my account? 

 

cancellations
Refunds
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gsricher, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


    Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

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