Plans and Subscriptions
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Hello,
I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as part of my pro license. Can someone please explain if I am still bound to pay as a pro license user when I've already joined a team account?
As of today, the Plan tab says I have a Dropbox business Plus plan, While under Billing it says am billed under Dropbox Plus.
Thanks
Hey @maxysmom, thanks for bringing this to our attention.
The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.
If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.
Can you check with the team admin, to see if that's the case?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @maxysmom, thanks for bringing this to our attention.
The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.
If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.
Can you check with the team admin, to see if that's the case?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Happy to see that we were able to figure this out, @maxysmom!
If you need anything else, let us know.
Have a wonderful day!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!