I paid for a Dropbox Plus plan, but my account says I need to upgrade.

[kateO87]

Hello,

I just upgraded up account to Dropbox plus, £9,99. The money has come off my account, when I check my subscription is says its running, when I check the billing page it says its completed etc, but on my home page it still says 2gb and I must upgrade... I can't even access the chat because I am "not on the right subscription". 

Any suggestions? 🙂 

Kate

[Nancy]

Thanks for reporting this here, @kateO87!

Can you send me a screenshot of what you see under your Billing page? If you see any personal info, make sure to remove it first.

Did you upgrade via our Dropbox website or iTunes/Google Play?

Ping me, when you’ve got more info.

[kateO87]

Hi Nancy, 

I upgraded via the website. 

 

[Nancy]

Thanks for the screenshot! Can you send me one more full screenshot of what you see here? I’d like to have as many visuals as possible and investigate this further.

[kateO87]

Hi - Sure - 

   

[Megan]

Hey @kateO87, thanks for letting me know!

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

Cheers!

[kateO87]

Hi @Megan @Nancy  I have been refunded, so I will try sign up again. Thanks 🙂