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Forum Discussion

Stuart L's avatar
Stuart L
New member | Level 2
4 years ago

I only have 2 devices but I reached the device limit, why is that?

I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then down...
Dropbox Basic
Plans
Security
  • Mark's avatar
    Mark
    4 years ago

    You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed

  • Stuart L's avatar
    Stuart L
    New member | Level 2
    4 years ago

    Thanks, Mark. It seems to have worked, I'll find out for sure when my 30 days runs out...

  • Chris H.19's avatar
    Chris H.19
    New member | Level 2
    4 years ago

    Thank You so much Mark!!!

    After unlinking my old iPad...my new iPad connected automatically!!!

    I now have my 3 devices all connected thanks to you!!!

    You made my day!!!  

  • snowdog52's avatar
    snowdog52
    New member | Level 2
    3 years ago

    When I log in I see the device limit/upgrade pop-up and can’t get past it to view my account and delete old devices.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      snowdog52 wrote:

      When I log in I see the device limit/upgrade pop-up and can’t get past it to view my account and delete old devices.

      Try going directly to your Security page.

       

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