Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I need to cancel an account however I don't have access to the email linked to the account. Any ideas?
Hi @scottyk73, thanks for bringing this to our attention.
Are you referring to deleting a Dropbox account entirely, or cancelling a paid subscription?
There are different methods for contacting the support team regarding these matters.
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the info, you can contact our support team directly by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!