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I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.

I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.

skarl
Explorer | Level 3

Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up saying my "30 day free trial has ended" keeps blocking the whole screen. PlScreenshot 2024-08-14 005031.png

I only want the basic free plan but it does not allow me to continue with my basic free account. Please help. I've tried clearing my browsing data, using 3 different browsers, and using an incognito window. 

10 Replies 10

alice_dropbox
Dropbox Product Manager

Hi Skarl!

My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
 
If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
 
Please note, space is limited and not everyone who applies will be selected.
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    alice_dropbox Dropbox Product Manager
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    skarl Explorer | Level 3
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    Walter Dropbox Staff
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