I'm being charged for Dropbox and want a refund

[another customer]

I closed my account however Dropbox continues to bill me constantly for $11.99 a month.  I have tried and tried to get in touch with them to end our relationship and the money I "don't" have presently to waste on this company.  I emptied all my data out months ago to Google Drive and this is getting old.  I wish the billing to stop immediately as well as if Dropbox can provide me with at least a refund for my time and trouble.  I am on a fixed income and this keeps messing me up. 

I would really appreciate some help.  I have spent hours trying to get this settled.  Thank you for your prompt attention to this matter.  By the way I had to open an account with twitter just to do this.  Please have someone email me back at [Removed as per Community Guidelines]

Thank you

[Jay]

Hi @another customer, thanks for bringing this to our attention.

If you closed your account, then there shouldn't be any additional payments being taken out from your bank.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[another customer]

 Ticket # 22823160

[Jay]

Thanks for the ticket ID, I've gone ahead an prioritized it to expedite matters on your behalf.

[another customer]

Thank you very much.  It is appreciated.  Hopefully with you expediting matters we can clear this up. 

Bonnie