Charged for a Yearly, but have a Free Account

[arjohn13]

Can someone help?

I was charged after canceling the service via Paypal. I have a free account.

Can I speak with someone on the phone?

Since I have a free account, I don't have the call-back option. Although, they just charged me.

Thoughts?

AJ

[Rich]

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@arjohn13 wrote:

I was charged after canceling the service via Paypal. I have a free account.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

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Can I speak with someone on the phone?

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Phone support is only available for Business accounts.