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I'm being charged and need help to resolve it

I'm being charged and need help to resolve it

Lucas mo
Explorer | Level 4


I am being charged a usd 199 subscription to my account.
This is a mistake, and I need help to resolve it.

1 Reply 1

Walter
Dropbox Staff

Hey @Lucas mo  - sorry to hear about this.

 

Can you please let us know if you had  upgraded through the website or via the app store on a mobile device in the first place?

 

Also, what plan are you on at the moment?

 

Any additional information is more than welcome, Lucas. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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