I'm being billed for a Dropbox plan, but I can only access a free account.

[Monique2024]

Hello.  I am currently being charge $11.99 for dropbox.  I have had the account over 10 years.  I logged in today to start to manage old documents.  All of my old file are gone.  My account says it's a free account, but Ive been getting charged this fee for over a decade.  Since my account is showing free, I can't cancel whatever subscription is being charged to me.  Please help!!  I can't even contact anyone.

Thanks.

[Nancy]

Thanks for posting this here, @Monique2024. 

It sounds like you’re being logged in to the wrong Dropbox account. 

If you check your bank statement, is there a 12-digit transaction ID linked to your Dropbox charges? If yes, please insert it in this page and try to log in to Dropbox with the same email address.

What happens if you do so? Can you access and cancel your paid plan then?

Keep me posted for any updates.

[Monique2024]

Yes, I was logging into the wrong account.  Turns out my account is under my old jobs email, that I have no way of recovering, or getting a passcode.  How can I cancel the account that can't log in?  

[Megan]

Hey @Monique2024, if you have the billing info, I can help with that. 

Can I send you an email, in order for us to have a closer look into this? 

[Monique2024]

Yes.  My email is [removed per the Dropbox Community Guidelines]

Thank you.

[Hannah]

Hey @Monique2024, I just sent you an email, so we'll continue investigating there.