Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I had to take free trail version to upload a document for work. Now don't wa t it. Used app. Says I have a paid subscription but I can't see it and neither can Google in Google play subscriptions. I got an email saying gonna be billed sept 19th. Nothing avaialble. for me to cancel HELP.. don't want to be charged. Please contact me at asap. Unable to speak to anyone as it says I don't have the account with those benefits...this is ridiculous
@1871240 wrote:
Says I have a paid subscription but I can't see it ...
When you view this page, what plan does it say you're on? If it says anything other than Basic, and you started the subscription on the Dropbox website, you should be able to scroll down to the bottom of the page and click on Cancel plan.
If you started the subscription directly through the app on your Google device, you'll need to contact Google directly as Dropbox will not have access to your subscription or payment information.
If you started the subscription through the Dropbox website and you're still unable to cancel, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
@1871240 wrote:
I did contact google ans they said to contact Dropbox but it is impossible to speak to anyone . Did through app
And did you check your Plan page as I suggested? What plan does it say you're on? Is there a Cancel link at the bottom of the page? Do you see a charge on your credit card/bank statement? If so, how is it listed?
Then I suggest you contact Support using the EXACT steps that I listed above.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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