I have an unauthorized charge linked to an account I don't know.

[mjk3]

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.

[BryanO]

Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them. So basically, they can receive money without any consequences. I can't believe this service is not monitored or audited by governing bodies. 

[Rich]

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@BryanO wrote:

Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them.

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You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[nicrob16]

That sounds great - thank you!

[Megan]

Hey @nicrob16, I just sent you an email!

I'll see you there, cheers! 

[lmich12]

Hi Megan, the charge only says "Google*Dropbox followed by a phone number CA.  When I call the phone number it is an endless cycle of a phone tree to nowhere.

[Megan]

If you're using a Basic account there's no phone Support available on our end at least @lmich12. 

Did you have any luck with the tool I provided earlier?

In any case, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[StellaQ]

Hi, Megan, I have the same issue. I have three transaction ID that has an email address not belonging to me: removed I am paying someone

else account for three months. Please help.

[Megan]

Hey @StellaQ, welcome to our Community! 

Have you tried using the steps provided above, in order to contact our Support team and open a ticket on your end, by any chance? 

Thank you!