Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
paying £9.99 a month but only have 2GB storage want this corrected
Hi @Elaine594, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi, Could you please let us know how you made the payment (Dropbox website, Android, iOS)?
Also, are you sure that the payment was made for the same Dropbox account you are currently using?
Could you clarify exactly what plan is written on the account page?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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