I had the full referral bonus from the beginning of Dropbox, after buying subscription, disappeared

[cgdemoya]

I had the full referral bonus from the beginning of Dropbox, I think it was a bonus of 500 MB for each referral, I had the full amount available referring lots of people.

I have two dropbox account, my personal and my family dropbox. 

 I have tested to buy extra storage with my personal account, then realized it worked well, and opened another account to share with the family.

Since I have the new account with the subscription, I didn't renew the old one, that it's just personal, even though the other one let you manage your personal files, I have different devices I do not want them to merge. So, I was hopping I'll keep my old account with just my hardly referral earned bonuses. But guess what, it came back to 2GB.  By this time, the bonus didn't have a statement that says that will be voided in time... so I am wondering if support can restore that or what to do to be compensated.

[Mark]

Dropbox doesnt remove referral bonuses when you stop subscribing - in fact when you subscribe they double and then when you stop they drop again. 

What does www.dropbox.com/events show?

You mention you have two accounts. How long is it since you logged in to the account you have got no referrals on?

[Jay]

Hi @cgdemoya, are you certain that the personal account is the one with the referrals, and not the account you used when you signed up to the Family plan?

As @Mark said, when was the last time you accessed the personal account? Do you have a third email on which you created the referrals instead?