I got charged for a Plus plan, but my account is still on Basic.

[plfred]

I was recently charged $119.88 for a Dropbox Plus plan, but my online account clearly states that I only have a BASIC plan.  Because my free plan does not allow me to speak to a live individual, I am have attempted to resolve this issue - even cancel my plan - using the online tools only, but with no success.  I am at a dead end and do not know what to do next.  Any thoughts?

[Megan]

Hi @plfred, welcome to our Community!

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can also take a look here.

Keep me posted for any updates!