We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
I got a charge from Dropbox and I'm not even subscribed
Hi Dropbox just took £100 from my account and I’m not even subscribed to them. The help centre just gives me articles to rear which gets me nowhere. I really can’t afford to lose this money. Can anyone help?
- Rich
Super User II
Jackieab53d wrote:
Hi Dropbox just took £100 from my account and I’m not even subscribed to them.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
https://www.dropbox.com/support/billing-issues
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- Please help me get a refund . The articles are not helping. I an housing a family of Ukrainians and cannot afford to lose £100 like this.
- Nancy
Dropbox Staff
Hey Jackieab53d! Did you follow Rich’s suggestion above to open a ticket with our support team? Please make sure you’re not logged into ANY Dropbox account when you do this (you can open an incognito window or another browser).
When you’ve got your ticket number, send it to me here and I’ll leave an internal note to our team for you.
- Thanks! Rich’s post has now disappeared. Can you tell me how to get a ticket from the support team?
