Re: I cancelled my yearly subscription, but was still charged and my plan was downgraded

Vonstraate

I cancelled my yearly Dropbox subscription, but my debit card was still charged, and my account cancelled. So now I lost the money and I don't even have the yearly account. Is there no way to get my money refunded?

Hannah

Hey @Vonstraate, thanks for joining our Community.

Are you able to see the charge in question on your billing page here?

If you can't access that page, please try this one.

Let me know what you find.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Vonstraate

Hi, @Hannah, thank you so much for replying. Yes, I see the charge there, and I see a refund has been Issued! That is great news! I was not aware of this and did not get any notifications. Any Idea how long these refunds take?

Rich

@Vonstraate wrote:

Any Idea how long these refunds take?

Refunds take about 4-5 business days, depending on your bank.