Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey,
My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued).
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
What should i do? I want to stick with my 11.99EUR/month plan, but i cant proceed as the button is not active (gray, insted of blue):
@Time2 wrote:
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
It looks like you've clicked on upgrade plan, rather than update for your billing information. Make sure you're on the Billing page, then click the Update link.
Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.
@Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Sure,
here is one by one screenshots of what is going on:
1. Filling billing info:
2. Then i'm automaticaly linked to this:
3. An then automaticaly linked here (where i can't select current plan anymore):
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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