You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey sk_1423, welcome to our Community.

     

    Are you an admin of a Dropbox Business team, but cannot access your admin console?

     

    Is it possible that you're logged in to a different account and not your Business one?

     

    What plan do you see in the plan tab of your account settings?

     

    Keep me posted.

    • XPX's avatar
      XPX
      New member | Level 2
      2 years ago

      Hello,

      Good morning!

       

      I'm the account admin (main email) and my account is an Enterprise, but I cannot see the "admin console" on the left side menu. What should I do?

      Thanks,
      XPX

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey XPX, thanks for joining the discussion here.

         

        Can you please clarify what exactly is shown in your plan tab at the moment? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!