I can't find the option to cancel my Professional trial.

[T Alda]

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I have free 3TB space). And no, I dind`t got dropbox via the app. If I try to reach the support, it doesn`t work. If I try to use the chat, everything they say doesn`t work until the connection breaks down after a while. And even if I try to delete my whole account, there is a failure message. So nothing works, but I got the mail, that if I don`t cancel my free trial I will be charged. I am trying to solve this problem since over a week. Can somebody please help me?

[T Alda]

Hey @Megan
okay thanks. Tell me if you need anything else. I hope you can solve the problem.

[Nancy]

@T Alda, in order for Megan to further help, you’ll need to reply to her email first. Please do so, when you get the chance. Thanks!

[T Alda · Accepted solution]

Hey,
I did so. Hope you can solve the problem.
Thanks

[Liz B]

Nancy. I would like help as well. I am having a difficult time canceling my trial and do not want it to ping my credit card. I have exhausted all efforts with your help line, reading directions, on both I phone and I pad and still can not find manage subscription tab to cancel. Please help

[Jay]

Hi @Liz B, thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.