I can't delete my account as I'm getting a 500 error

[Pado]

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat.  Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.

[Megan]

Hi @Hal71, have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[Hal71]

Yes I have tried to cancel from my app and internet and there’s isn’t a link to cancel. Please can you cancel my subscription for me.

[Nancy]

@Hal71, the steps Megan provided above are to log a ticket with our support team directly, and they’ll be able to further help. 

Did you open an incognito window to do this? Please make sure you’re NOT logged in to any Dropbox account, while submitting your request.

[Hal71]

I have tried but it keeps telling me to log in, to which you state don't. Please can someone contact me privately via email surely this is not that difficult? 

[Nancy]

No worries, @Hal71. I’ve now logged a ticket for you instead. Please reply back to me, when you get the chance.

[Pado]

I tried to do this, i went in incognito and am not sure what the next steps are to get a ticket. I went to the billing section. This is getting crazy, seems like someone should be able to reach out to me or me reach them. Please advise.

[Hannah]

Hey @Pado, Nancy's asked you for some additional info on your ticket, which you'll need to provide; can you please check it out?

Thanks.

[Pado]

I am not seeing anywhere that i have a question from her on my ticket. Can we just handle this conversation on email?

[Pado]

Hello, do you have a question, can you email me questions?

[Hal71]

Replied Nancy