Plans and Subscriptions
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I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions. This is very frustrating and there is no one to talk to! I can't change anything or even delete my credit card! I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now? I've been working on this for over a week.
Yes, it's the same one
Can we send you an email, in order for us to have a closer look into this @dianasimpson?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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yes of course.
Do you have my email from this thread?
Hey @dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!