I can't cancel my trial, why?

[dianasimpson]

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.  This is very frustrating and there is no one to talk to!  I can't change anything or even delete my credit card!  I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now?  I've been working on this for over a week.

[dianasimpson]

Yes, it's the same one

[Megan]

Can we send you an email, in order for us to have a closer look into this @dianasimpson? 

[dianasimpson]

yes of course.

[dianasimpson]

Do you have my email from this thread?

[Walter]

Hey @dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.