Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions. This is very frustrating and there is no one to talk to! I can't change anything or even delete my credit card! I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now? I've been working on this for over a week.
Hi @dianasimpson, thanks for bringing this to our attention.
Did you upgrade to a trial via the Dropbox site or the mobile app?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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No - but I keep getting emails saying that if I don't cancel I will be charged.. I can't cancel.
So, you didn't upgrade via either method? What plan do you see on this page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dianasimpson, have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account?
Is there a chance that you have two Dropbox accounts?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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No, I do not have two accounts.
This is the email I received. This is very frustrating. I did not upgrade to Plus. I don't have the option to cancel the trial on my account.
Hello??? Is anyone going to reply to my last email?
Hey @dianasimpson, sorry to jump in here, but can you please make sure to double-check the email address this email went to?
Is it the same as the one you see here?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!